Frequently Asked Questions

At Island Roots Botanicals, we want your wellness journey to feel clear, intentional, and supported. Explore answers to our most common questions about herbs, consultations, store policies, sustainability, and what makes our apothecary unique.

If you need help choosing products or booking a session, we’re always here to assist.

⭐ GENERAL QUESTIONS

Where is Island Roots Botanicals located?

We are located at 150 E Wildmere Ave, Suite 108, Longwood, FL 32750.

We offer in-store shopping, online ordering, and wellness consultations.

What are your store hours?

Our hours may vary during holidays or special events.

Please check our Google Business page or our Contact Us page for the most up-to-date hours.

Do you offer shipping?

Yes! We ship anywhere in the U.S. Orders are typically processed within 1–3 business days.

Do you offer in-store pickup?

Yes — select Local Pickup at checkout and pick up your order during business hours.

Do you offer gift cards?

Yes — we offer digital gift cards that can be used online or in-store.

Do you offer bulk herbs or larger sizes?

Certain herbs are available in bulk upon request. Email us for availability and pricing.

What payment methods do you accept?

We accept major cards, mobile payments, and select digital wallets.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, contact us immediately and we’ll do our best to update it.

Do you offer autoship or subscription orders?

Subscriptions are coming soon for customers who use herbs regularly.

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CONSULTATIONS

Do you offer herbal consultations?

Yes — we offer both virtual and in-person consultations.

Book directly here: book

What happens during a consultation?

Your session may include discussions about:

• Wellness goals

• Lifestyle patterns

• Stress + sleep

• Digestion

• Daily routines

• Root-cause patterns

You’ll receive a personalized herbal plan and product suggestions.

(No medical diagnoses or treatments are provided.)

Do you offer follow-up appointments?

Yes — follow-ups help us adjust your plan and track your progress.

What if I’m not sure which consultation to book?

You can message us anytime — we’ll help you choose the right session.

How much do consultations cost?

Prices vary by service. View all options on our Book a Consultation page.

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HERBS & PRODUCTS

Are your herbs organic?

We carry a mix of organic and wildcrafted herbs.

Each product page lists the origin, quality, and type.

Are your blends made in-house?

Yes — all blends are handcrafted in small batches by our Founder,

Registered Clinical Herbalist Zaakira Galloway, using traditional and modern methods.

Do your herbs come from reputable suppliers?

Absolutely. We source from trusted, ethical growers who prioritize sustainable harvesting and wildcrafting.

Do you offer custom blends?

Yes — custom blends are available through consultation only to ensure safety and personalization.

How should I store my herbs?

Keep herbs in a cool, dry place, away from heat and humidity.

Airtight containers help preserve freshness.

Do your herbs expire?

Dried herbs don’t “expire” like food, but their potency and aroma can fade over time.

When stored properly, many herbs stay good for years.

Roots, barks, and resins may even mellow or deepen in character as they age.

We include “best by” dates as general guidelines — however, well-stored herbs remain safe long after.

Do you sell wholesale?

Yes — wholesale options are available for select products.

Email islandrootsbotanicals@gmail.com to inquire.

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SAFETY & USAGE

Are your products safe for pregnant or nursing individuals?

Some herbs are not recommended during pregnancy or breastfeeding.

Always consult your healthcare provider before using herbal products.

Can I take herbs with prescription medications?

Some herbs may interact with medications.

Please speak with your doctor or pharmacist before combining the two.

Can I combine multiple herbal blends together?

Some blends work well together, while others are best taken separately.

If you’re unsure, feel free to message us or book a consultation.

How long does it take to notice results?

Every body is different — some people notice changes quickly, while others experience gradual improvements over time. Consistency is key.

Are your products safe for children?

Some herbs are suitable for children, while others are not.

Please consult a qualified provider or book a session for age-specific guidance.

Do you diagnose or treat medical conditions?

No — we provide educational herbal support, not medical advice or diagnoses.

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ORDERS & RETURNS

What is your return policy?

For safety reasons, all herbs, teas, tinctures, and ingestible products are final sale.

Refunds may be issued for incorrect, damaged, or defective items.

Contact us within 48 hours of receiving your package.

Can I cancel or change my order?

If your order hasn’t been packed yet, we may be able to adjust it.

Email us as soon as possible.

My package says “delivered,” but I didn’t receive it.

Check your mailbox, neighbors, and local post office.

If USPS or UPS marked it delivered, it is considered complete — however, we will help guide you through next steps.

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ABOUT ISLAND ROOTS BOTANICALS

Who is the Founder?

Island Roots Botanicals was founded by Zaakira Galloway, a Registered Clinical Herbalist trained through multi-generational herbal lineage and professional study.

What makes Island Roots different?

• Family-taught formulas passed down through generations

• Small-batch, handcrafted blends

• Organic & wildcrafted ingredients

• Personalized consultations

• Caribbean-rooted knowledge & practices

• Authentic apothecary experience in Longwood, FL

Do you offer classes or workshops?

Yes — we host seasonal workshops, events, and classes.

Follow us on Instagram or check our Events page for upcoming dates.

Do you allow pets inside the store?

Yes — small, friendly pets are welcome as long as they are leashed.